Once you launch the application, the ‘ Home’ screen displays multiple options, such as ‘ Share Screen’, ‘ New Meeting’, ‘ Join a Meeting’, ‘ Schedule a Meeting’, etc.

Browser used e.g.Compared to other collaboration tools, Zoom comes with a simpler interface.

iPhone, Samsung smartphone, Dell laptop, HP laptop, MacBook

A screenshot of the page where the error occurred.

If this does not work, Please contact Sova’s helpdesk and provide the following information: If a pop-up box doesn’t appear, please check for a notification at the top of your browser screen in case the pop-up box has been automatically blocked.

Restart your device and reopen the linkĪ pop-up box should appear requesting permission to access your camera and microphone - please click “allow”.

Check “Allow desktop apps to access your microphone” is on.

Check microphone access for your device is on.

Search for “Microphone Privacy Settings” on your machine.

Check “Allow desktop apps to access your camera” is on.

Check camera access for your device is on.

Search for “Camera Privacy Settings” on your machine.

If you are using Windows 10 and receiving a “Hardware Access Denied” message, please follow the instructions below: You should also try restarting your device.

If you are using a laptop or desktop computer, please ensure no other applications are using the camera or microphone. *Please note that it’s not possible to complete the video recording on a Huawei device.*

Enable both camera and microphone permissions if this has not yet been done.

Select the browser application you are using e.g.

If using an android device, please follow the instructions below:

Enable camera and microphone permissions.

Scroll down to the list of apps and select the Chrome app.If using an iPhone, iPad or Mac, please follow the instructions below: They are common steps which will rectify the issue within a few moments:

If you are still having issues, please follow the steps below before contacting Sova’s Helpdesk. Please note that other browsers are not compatible and will not allow you to complete the video recording. In the first instance, please ensure you are using a supported browser: Time is not recorded on the video recording sections, so this will not affect your results. Sorry to hear you are having issues with the video recording.

Download zoom on hp laptop